If you need to return merchandise, please follow the directions on the Merchandise Return Form printed on the back of your packing slip. Please indicate what items you are returning, the reason for the return and what action you would like us to take. Use the pre-printed label on your packing slip and send your return via UPS, Fedex or Insured USPS Mail to:
Tiny Treasures Puppies
2043 Wilton Drive
Wilton Manors, FL 33305
or you can reach us by telephone at 954-630-1751
Drop-shipped items (which are noted on the packing list) must be returned directly to the manufacturer, so please email us at
returns@tinytreasurespuppies.com or call 954-630-1751 for a return authorization number and instructions.
Restrictions: We regret that personalized items, books and videos cannot be returned unless there is a defect in workmanship. Pets cannot be returned as well. Please see our policy on pets.
All shipments are fully insured, and damaged merchandise will be replaced promptly. If a package appears to be damaged at the time of delivery, you have the right to refuse it. Should damage occur in a UPS (or Fedex) shipment, notify UPS immediately at 800-PICK-UPS (or notify Fedex immediately at 1.800.Go.FedEx) and then contact Tiny Treasures Puppies at 954-630-1751 Monday through Saturday 10:00 am to 6:00 pm EST, and Sunday 12:00 pm to 6:00 pm EST. Do not dispose of original shipping cartons or the damaged merchandise, as examination by UPS (or Fedex inspectors) may be necessary. If a Parcel Post package arrives damaged, have a local postal clerk verify the damage, then notify us. In a Motor Freight truck shipment, notify the carrier immediately and then contact Tiny Treasures Puppies.
